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Frequently Asked Questions
ORDERS & SHIPPING
We are based in Northern NSW and are a part of the Gold Coast metro postal service
No, we do not currently ship overseas
Standard Post - Standard shipping times apply (estimate 2-5 business days, usually)
Express with Australia Post - Estimate 1-2 business days delivery Delivery details will be provided in your confirmation email.
All dispatch and delivery times are estimates only and may be subject to delays due to processing and postal/carrier delays and matters beyond our control.
Orders are SHIPPED SAME DAY BEFORE 1PM ( excluding preorders or sale periods)
Yes, on all order over $80
Standard Post $10 - Standard shipping times apply (estimate 2-5 business days, usually)
Express with Australia Post $15 - Estimate 1-2 business days delivery
All orders are sent with Authority to Leave unless requested otherwise at checkout.
Please note, parcels are only left at the discretion of the courier. They will leave your order only if they believe it is safe to do so. In some cases, such as unit complexes or buildings with multiple letterboxes, parcels may not be left unless there is secure access (e.g. a foyer or direct access to your door).
If a parcel cannot be safely left, a delivery attempt notice will be issued and your order will be taken to the nearest collection point for pickup.
No invoices or receipts are sent with your delivery. They are emailed to you.
However, if you misplace your invoice, you can view past orders within your My Account.
Once your order has been placed we are unable to guarantee that we can make changes to your order or delivery details, but we will always try. If you have made an error in your order or delivery address please email admin@breastfeedingteaco.com with the correction as soon as possible.We cannot guarantee delivery times if the address is incorrect, alternatively, you may be charged a fee for re-direction if you have entered an incorrect address.
For all online customer service and order enquiries, either email us at admin@breastfeedingteaco.com or call/text us on +61 499 191 971 between 9:00 am to 3:00 pm Monday to Friday (AEST/AEDT)
Pre-orders will be dispatched approximately on the date listed on the product page. Please allow an additional 1–2 business days for processing and shipping.
If your order includes both an in-stock item and a pre-order item, your entire order will be held and shipped together once the pre-order item is back in stock.
Thank you so much for your patience and support as our small business continues to keep up with the growing demand for our amazing products.
Before your order is shipped, we will send you an order confirmation email containing the delivery address. If you notice any errors or need to make changes before dispatch, we’re happy to update your order.
Once the order has been dispatched, unfortunately, we cannot make changes and are not responsible for lost parcels.
As a goodwill gesture, we may offer to replacement order at no cost, but the customer will be asked to cover shipping and packaging ($10). This is subject to manager approval.
Once a delivery has been picked up by the courier, it is no longer our responsibility. It is the customer’s responsibility to inform us if an order has not arrived.
Please contact us if you have any issues with delivery or delays.
Please note delivery time frames cannot be guaranteed. In some instances, it is not always possible due to unforeseen circumstances or events beyond our control.
We understand that every breastfeeding journey is different.
While we’re unable to offer returns or refunds for change of mind, if you have finished breastfeeding and your product is unopened and in its original packaging, please reach out to our team — we’re always happy to see how we can help.
If there is a proven manufacturer’s fault with the product, please contact us within 7 days of receiving product for a replacement.
PRODUCT INFORMATION
You may have seen many breastfeeding teas list Fenugreek among their ingredients. But while it has been used as a herb for many years, it may be an ingredient to avoid when you are breastfeeding.
FENUGREEK AND ITS USES
Fenugreek seed comes from the Fabaceae plant and originates from the Mediterranean region of Europe. Used widely in Indian and Asian cuisine, it is also used in tea, cosmetics, condiments and soaps. With antioxidant properties and a range of vitamins, there are health benefits from consuming Fenugreek, but there are also some unwanted side effects we should be aware of, particularly for breast feeding mothers.
WHY WE DON’T INCLUDE FENUGREEK IN OUR BREASTFEEDING TEAS.
While fenugreek is quite a good stimulator of milk production in mothers, it has some side effects that warrant its use with caution.
The Breastfeeding Tea Co’s resident naturopath Amanda Hunter shares the side effects to be aware of when consuming this ingredient:
If you have a thyroid problem, particularly hypothyroidism (underactive thyroid) Fenugreek can influence the active thyroid hormone your body uses. This can make your hypothyroidism worse and accordingly reduce milk production. Women who are on medication for their thyroid problem, have a normal milk supply while breastfeeding.
Some women have reported side effects from Fenugreek, such as diarrhoea, gas and heartburn and urine and sweat that smells like maple syrup – that smell can show up in baby’s urine too.
If mum’s digestive system is upset, then this can cause similar symptoms in the baby.
Fenugreek is capable of lowering blood sugar, so if you are at all hypoglycemic (suffer from low blood sugar symptoms) Fenugreek could make these symptoms worse, so you would need to monitor your glucose levels.
Fenugreek is a legume and those who have peanut and chickpea allergies may experience a cross-reaction and a possible allergic reaction.
Fenugreek is such a good stimulator of breast milk that the baby can become fussy and develop loose, watery, green stools – a sign of too much foremilk.
We use other herbs that are very good for stimulating milk production but don’t have the above possible side effects.
Our resident naturopath is always available to share more information on fenugreek and why we choose to leave this ingredient out of our breastfeeding tea blends. Please feel free to get in touch via our contact us page if you would like more information on our blends or ingredients.
Yes, all of our teas, hot chocolate, chai and matcha are designed to complement each other and can be enjoyed together. You can also mix teas in the same cup if you wish.
We do recommend staying within our daily guidelines across the range: up to 3 cups of tea, 3 cups of hot chocolate or chai, and 1 cup of matcha per day.
Yes collagen is safe and beneficial when pregnant or breastfeeding.
All of our herbal teas are naturally caffeine free.
Some of our products do contain small, naturally occurring amounts of caffeine due to ingredients like cacao and matcha. This includes our Hot Chocolate, Chai Latte and Matcha.
Cacao contains only low levels of naturally occurring caffeine, similar to standard chocolate products. These levels are minimal and are not required to be declared under food labelling regulations.
Matcha naturally contains caffeine, as it is made from green tea. For this reason, we recommend limiting matcha to 1 cup per day as part of your daily intake.
PREGNANCY SAFE PRODUCTS:
Pregnancy Tea
Lactation Hot Chocolate
Lactation Sleep Chocolate
Lactation Chai Latte
Lactation Matcha Latte
COLIC TEA AND LACTATION TEA RECOMMENDED FROM BIRTH
GLUTEN FREE PRODUCTS:
Pregnancy Tea
Colic Tea
Lactation Tea
Pregnancy Tea
Colic Tea
Lactation Tea
Vegan Hot Chocolate
Lactation Sleep Chocolate
Lactation Matcha Latte
Lactation Chai Latte
NOT VEGAN
Lactation Hot Chocolate with Collagen
NO, none of our range contains any dairy or soy
- Natural and Organic ingredients
- Caffeine free
- Fenugreek Free
- Proudly Australian Owned and Made
- Teas naturally FREE FROM gluten, soy, dairy, and sugar.
- Naturopath Formulated
- Family owned Mother- Daughter business
- Recyclable and compostable packaging (tea bags option) The tea bags are plastic free, GMO-Free, all-natural and fully biodegradable, made from cornstarch fibre. There are no chemicals used in the manufacture of the material.
- All Teas expire approximately 12 months from the purchase date. Can be used in conjunction with probiotics, or other over-the-counter colic treatments.
- Hot Chocolates are made with premium organic Cacao (not cocoa) and Coconut sugar (refined sugar-free)
- Award winning
TEA
Approx 2 years
HOT CHOC
Approx 6 months
MATCHA
Approx 2 years
SAFETY AND HEALTH
Do not drink hot tea or drinks over top of your baby while in the act of breastfeeding to avoid burns – we recommend consuming before feeding.
Do not give tea directly to your baby.
The plant kingdom is an abundant and rich resource for anyone interested in maintaining health and preventing disease. Herbs and herbal teas are a part of that wonderful resource.
Herbs taken as a tea, don’t act as a direct medicine, but as a gentle support for health and healthy function. They form part of our “food” and have been celebrated as such for centuries.
Herbal teas are a safe and gentle way to access the properties of the herbs, as part of our diet.
Herbal medicine, which concentrates the active ingredients of the herb or plant into a herbal tincture, is very different. It needs TGA approval for use and requires a prescription from a professionally trained and qualified Herbalist.
The Therapeutic Goods Administration clearly states that: “Generally a product that is swallowed will be either one form of a therapeutic good (a medicine) or a food.
Often, claims made about a product or the appearance of the product may suggest that it is a therapeutic good. However, the fact that health claims are made about a product does not automatically make it a therapeutic good.”
Therefore, all teas made by The Breastfeeding Tea Co are deemed a food with therapeutic benefits and are not medicine nor required to be registered with the TGA.
ALLERGIC REACTIONS
It is the consumers responsibility to check the ingredients for allergies before purchasing or consuming our teas . The Breastfeeding Tea Co cannot be held responsible for individual reactions or irritations from a product. We highly recommend you thoroughly read the ingredients list we include on every product page on our website to ensure the ingredients are safe for you to use. We would also encourage you to contact our customer service via email admin@breastfeedingteaco.com if you have any doubt about an ingredient or require further information on any product before purchase.
If you notice any sensitivity or reaction, we recommend stopping use and checking in with your healthcare professional for personalised advice. No refunds will be issues for allergic reactions.
Nut Allergies
None of our Tea range contains any traces of nuts. They are also crafted in a kitchen that does not process nuts. The Hot Chocolate may contain traces of nuts
DRUG INTERACTIONS
It is the consumers responsibility to check the ingredients are safe to drink with their prescribed drugs or prescription medicine. Please consult your doctor for advice.
The tea bags are plastic free, GMO-Free, all-natural and fully biodegradable. There are no chemicals used in the manufacture of the material.
Soilon is a plant-based, biodegradable mesh made from PLA (polylactic acid) — a material derived from cornstarch. It looks and feels a lot like nylon or plastic, but it’s 100% plant-based and contains no petroleum-based plastic.
It’s widely used in the premium tea industry as a sustainable alternative to conventional plastic tea bags and is certified biodegradable in industrial composting conditions.
You can ready more about our natural tea bags here
Mother’s should seek advise from a doctor or professional lactation consultant for any medical advice in regards to their babies health, wellbeing or attachment
Our teas are inspired and made by Mother Nature herself and are 100% natural and safe. We are proud that our products are 100% organic, sustainably sourced, vegan, gluten-free and hand-blended.
Our teas bags are packaged in 100% recyclable packaging, our tea bags and the cello are compostable.
We ship all our products in recyclable and reusable cardboard boxes or compostable mailers
We believe it is our responsibility as a business, to reduce our negative impact on the environment.